Toilet seemed great with the soft close design. For the cost, I shouldn’t be having an issue with it being tight and staying that way. I called owner and he sent me another mounting hardware set but it turned out the round silicone that goes under the round stainless steel part that the screws go thru was already attached to the first set. To me that seemed like it was used. Anyway, toilet seat won’t stay tight and I’m out of $63-$64! Not happy. Gotta buy another seat.
Hi Tamara, Your seat should remain tight. If you already had the parts you needed, then something else is wrong. The best way to resolve this is to speak directly so we can troubleshoot together and find the cause. Product experts are available 7 days/week (including most holidays) at 704-589-1009. Please call at your earliest convenience. Thank you.
Great customer service with a real, knowledgeable, human to talk to about my issues. Install went perfectly. Very happy with thr product and service
Hi Jane, thank you for your kind words! We're glad the installation went smoothly and you're happy with the product and service. We appreciate your support!
The part we ordered was perfect. We love these quiet toilet seats. They are the best.
Hi Saffronia, we're so happy to hear you love the quiet toilet seats! Thanks for sharing your experience with the Mounting Hardware. We appreciate your support!
This toilet seat is high quality, very pleased. Had a little"hiccup" with the wing nut but customer service is excellent and the problem was resolved quickly. Would recommend this company to all!
Thank you for your positive feedback! We're glad to hear that you are happy with the quality of our product and that our customer service was able to quickly resolve any issues you had. We appreciate your recommendation and look forward to serving you again in the future.
These are the best toilet seats ever, once you use one you will never want anything else, called because one of the the winners felt like it stripped a little when I was installing one, and reached out to the company and Mark sent out replacents right away.
We're thrilled to hear that they are the best toilet seats you've ever used! We apologize for any inconvenience you experienced during installation and we're glad to hear that Mark was able to promptly send out replacements. Thank you for your feedback and for being a valued customer.
