Superior Toilet Seat

What wonderful customer service! I spent weeks researching toilet seats, and finally found one I liked on Bath Royale's website. Alas, it was sold out. On a whim, I called the customer service number and left a message. None other than the CEO of the company called me back on a Saturday to tell me he would scour the warehouse to see if he could find a lone example of the seat I wanted. On Monday, he called back, having found a seat stowed away, and he personally put in a few extra pieces that might make the seat more adjustable, etc. He mailed it out that day, and two days later it was delivered! I was so impressed with the company's service I wrote Mr. Mark Hillman, the CEO a note, saying I wanted to write a review of the company. Bath Royale will make sure you are satisfied and will answer any questions you have with warm, personal attention.

We have a toilet that was manufactured outside the industry standard for the distance between the bolts/hinges. Literally looked worldwide to try to find a toilet seat for our toilet. Found it right here …. Easy to install very very VERY happy with this

Easy to install and is the best seat I've ever purchased.

Highly recommended seat for non=standard toilet bowls with other than 5.5" mount. Our European model bowl had 6" distance between bolts and I almost gave up on finding any seat replacement. Forget Home Depot or Lowes. Online search pointed me to Bath Royale, but I was skeptical about ordering. To my surprise, every email was answered right away and Mark, the owner, even called me to discuss the mounts provided. I send him via SMS a couple of pictures to confirm the mount would fit. The package came on time with extra hardware added to match my requirements for the top mount. Materials are high quality, instructions easy to follow, and support is unparallel. This company really stands behind their product, such a rarity these days. If not Mark, I would have to exchange the entire toilet for $500. Thank you for a good product and even better service.

The quality of the seat is quite good, and it is comfortable. The hardware to attach the seat needs to be longer to fit the commode that I have. The current hardware is a bit too short, so the lid will not stay up.